Refund & Satisfaction Policy · Paragon Cleaning Experts

1. The 24-hour re-clean guarantee

If any part of a completed service does not meet the agreed scope, notify us in writing within 24 hours of the visit at support@paragoncleaningexperts.com or 703.991.4211, identifying the specific areas and including photographs where possible.

We will schedule a corrective re-clean of the affected areas at no charge, normally within two business days for commercial accounts and three for residential. There is no limit on how many times you may invoke this guarantee on genuine scope failures.

2. When we issue a credit or refund

A re-clean is our first remedy. We will issue a credit or refund instead when:

•You reported the issue within 24 hours and a re-clean was offered but could not be scheduled within a reasonable window.

•The re-clean was performed and the issue remains unresolved.

•Our crew did not arrive and we failed to reschedule within the agreed window.

•A substantial portion of the contracted scope was not performed.

•You were charged in error or double-charged.

Refunds are prorated to the affected portion of the service, not the entire invoice, except where the whole visit was missed or unusable. We do not issue refunds for satisfactory work on the basis of subjective preference alone; tell us your standard and we will meet it on the next visit.

3. What is not refundable

—Issues reported more than 7 days after the visit, or after the space has been re-occupied, re-soiled, or altered such that the original condition cannot be verified.

—Work explicitly excluded from your scope, or areas we could not access.

—Pre-existing damage, permanent staining, worn or damaged finishes, hard-water deposits, or conditions disclosed to you before or during the visit.

—Results limited by the condition of the property where we advised additional service (for example, a standard clean requested on a space needing a deep clean).

—Lockout, turn-away, and late-cancellation fees.

—Missed visits caused by events beyond our control (severe weather, natural disaster, building closure, utility failure, public emergency). These are rescheduled or credited on the next invoice.

4. Cancellations and rescheduling

Notice given	Charge
More than 48 hours before the visit	No charge
24–48 hours before	25% of the visit price
Less than 24 hours before	50% of the visit price
Crew arrives and cannot access the property	50% of the visit price

Rescheduling with more than 48 hours' notice is always free. Recurring accounts may skip up to two visits per year without penalty. Cancellation of an entire recurring agreement is governed by the notice period in your service agreement — see our Terms of Service.

5. Deposits and prepayments

Deposits on large one-time jobs (post-construction, whole-property deep cleans) are refundable in full if you cancel more than 7 days before the scheduled date, and 50% refundable between 7 days and 48 hours. Within 48 hours the deposit is retained to cover reserved crew time. Prepaid recurring blocks are refunded on a prorated basis for unused visits.

6. Damage claims

Damage is handled separately from service refunds. Report suspected damage in writing within 48 hours with photographs. We investigate using our own service photo log and, where we are responsible, repair, replace, or reimburse at our option, or refer the claim to our general liability insurer. Full terms are in section 7 of the Terms of Service.

7. How to request a refund

Email support@paragoncleaningexperts.com with your business or property name, the service date, the specific areas or charges in question, and photographs where relevant.

We acknowledge every request within 2 business days and reach a decision within 10 business days. Approved refunds are issued to the original payment method within 10 business days of approval, or applied as an account credit if you prefer. If we decline, we will tell you why in writing and you may ask us to review the decision once.

8. Chargebacks

Please contact us before disputing a charge with your bank — nearly every issue is resolved faster directly. Filing a chargeback without first using the process above may result in suspension of service pending resolution. This policy does not limit any rights you have under applicable consumer protection law.

9. Contact

Paragon Cleaning Experts · 11166 Fairfax Blvd, Fairfax, VA 22030 · 703.991.4211 · support@paragoncleaningexperts.com

This document is a template prepared for Paragon Cleaning Experts and is not legal advice. Have it reviewed by a licensed attorney before publishing, and confirm it aligns with your merchant processor's rules and Virginia, Maryland, and DC consumer protection law.