1. Services
Paragon provides commercial and residential cleaning services throughout the District of Columbia, Maryland, and Virginia, including janitorial, recurring housekeeping, deep cleaning, move-in/move-out, short-term-rental turnover, post-construction cleaning, carpet and pressure washing, and doorstep trash valet.
Use of subcontractors. Paragon may perform services directly or through vetted, insured subcontracted crews working under Paragon's supervision. In every case Paragon remains solely responsible to you for performance of the work. You contract with Paragon and Paragon alone; you have no contractual relationship with any crew.
2. Quotes and scope of work
Quotes are prepared based on the information you provide — square footage, number of rooms or units, floor types, frequency, access hours, and condition of the space. Quotes are valid for 30 days from issuance unless stated otherwise.
If, on arrival, the condition, size, or scope of the property differs materially from what was described, we will stop, notify you, and provide a revised price before continuing. We will not perform out-of-scope work without your written approval.
3. Term, renewal, and termination
Recurring service agreements have an initial term of twelve (12) months and renew month-to-month thereafter. After the initial term, either party may terminate on sixty (60) days' written notice. One-time services conclude on completion.
Paragon may suspend or terminate service immediately for non-payment beyond 30 days, unsafe site conditions, or abusive conduct toward our personnel.
4. Pricing, invoicing, and payment
Pricing is a flat rate set out in your service agreement and is all-inclusive of labor, supplies, insurance, and management unless expressly excluded. Recurring accounts are invoiced monthly, net 30. One-time services are due on completion unless otherwise agreed.
Late balances accrue interest at 1.5% per month (or the maximum permitted by law, whichever is lower). You are responsible for reasonable collection costs, including attorneys' fees, on accounts referred to collection.
Paragon may adjust recurring pricing on sixty (60) days' written notice, or sooner if your scope, square footage, or frequency changes.
5. Scheduling, access, and cancellations
You are responsible for providing safe, timely access — keys, codes, badges, parking, elevator reservations, and working utilities. If our crew cannot access the property at the scheduled time, or is turned away on arrival, a lockout fee equal to 50% of the visit price applies.
Cancellation and rescheduling terms are set out in our Refund & Satisfaction Policy, which is incorporated into these Terms by reference.
6. Your obligations
You agree to secure cash, jewelry, firearms, controlled substances, and irreplaceable items before service; to disclose known hazards (mold, pests, biohazards, structural damage, aggressive animals); and to maintain a safe working environment free of harassment.
Unless separately contracted, we do not handle biohazardous material, human or animal waste beyond routine restroom cleaning, hoarding conditions, mold remediation, pest control, or the movement of items over 35 pounds.
7. Insurance and damage claims
Paragon maintains commercial general liability and workers' compensation coverage. A certificate of insurance naming you as additional insured is available on request and is issued before service begins on commercial accounts.
Damage claims must be reported in writing within 48 hours of the visit, with photographs. We will investigate and, where we are responsible, repair, replace, or reimburse at our option. Pre-existing damage, normal wear, and damage to items in poor repair are excluded.
8. Non-solicitation of crews
Paragon invests substantially in sourcing, vetting, insuring, and training its crews. During the term and for twelve (12) months after termination, you agree not to directly or indirectly engage, employ, or contract with any crew, company, or individual introduced to you by Paragon, except through Paragon. If you do, you agree to pay a placement fee equal to the greater of $5,000 or three (3) months of the affected contract value. This clause is intended to be enforced only to the extent permitted by applicable law.
9. Limitation of liability
To the fullest extent permitted by law, Paragon's total aggregate liability arising out of or relating to the services is limited to the amounts you paid to Paragon for the services giving rise to the claim in the three (3) months preceding the event.
Paragon is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business, or loss of data, even if advised of the possibility. Nothing in these Terms limits liability for gross negligence, willful misconduct, bodily injury, or any liability that cannot be limited under applicable law.
10. Indemnification
You agree to indemnify and hold Paragon harmless from third-party claims arising out of your breach of these Terms, your failure to disclose hazards, or conditions at the property that were within your control and not disclosed to us.
11. Force majeure
Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including severe weather, natural disaster, utility failure, public health emergency, labor disruption, or government action. Missed visits caused by such events are rescheduled or credited, not refunded as damages.
12. Electronic signatures and communications
You consent to transact electronically. Agreements signed through our portal by typing your legal name — with the signer's name, timestamp, IP address, and document version recorded — are valid and enforceable under the federal ESIGN Act and applicable state UETA statutes, and have the same legal effect as a handwritten signature. You may request a copy of any signed document at any time.
13. Dispute resolution and governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute through good-faith negotiation for thirty (30) days.
If unresolved, disputes will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Fairfax County, Virginia. Each party waives any right to a jury trial and to participate in a class action. Either party may bring a qualifying claim in small-claims court instead.
14. Changes to these Terms
We may update these Terms from time to time. Material changes affecting active service agreements take effect on thirty (30) days' notice. The “Last updated” date above reflects the current version.
15. Contact
Paragon Cleaning Experts · 11166 Fairfax Blvd, Fairfax, VA 22030 · 703.991.4211 · support@paragoncleaningexperts.com